Inspired by nature, crafted for you. We ensure your creative journey is as seamless and beautiful as our arrangements.

Our Shipping Promise

We carefully pack and dispatch your chosen treasures to inspire your creativity, no matter where you are.

Order Processing

All orders are lovingly hand-checked and packed at our studio. Please allow 1-2 business days for order processing before your item ships.

Shipping Methods & Timelines

We offer two reliable shipping options to serve you globally (excluding Asia and some remote regions):

  • Standard Shipping ($12.95): Shipped via DHL or FedEx. Delivery typically occurs within 10-15 days after dispatch.
  • Free Shipping: Available on orders over $50, shipped via EMS. Delivery typically occurs within 15-25 days after dispatch.

You will receive a tracking notification once your order is on its way to you.

Our Returns & Exchanges Promise

Your satisfaction is paramount. We want you to be completely confident in your creative choices. If an item isn’t perfect for your vision, our straightforward policy is here to help.

We accept returns and exchanges for most items within 15 days of the delivery date.

⚠️ Important: Non-Returnable Items

To ensure the safety, quality, and integrity of our products, the following items are considered final sale and cannot be returned or exchanged:

  • Dried Floral & Dried Floral Arrangements: Due to their delicate, natural, and perishable nature.
  • Fresh Floral Foam & Dried Floral Foam: For hygiene and product integrity reasons once shipped.
  • Craft Foam & Floral Foam (opened): Any foam product where the original packaging has been opened or compromised.
  • Custom or Made-to-Order Floral Arrangements.
  • Items damaged due to customer misuse, or that show signs of being used, assembled, or altered.

All returnable items must be in their original, unopened, and resalable condition with all tags and packaging intact.

The Returns & Exchanges Process: A Step-by-Step Guide

  1. Initiate Your Request: Contact our customer care team at [email protected] within the 15-day window. Please use the email template provided below to ensure we have all necessary information.
  2. Receive Instructions: We will reply with a Return Merchandise Authorization (RMA) number and detailed instructions on where to ship your return. Returns sent without an RMA number cannot be processed.
  3. Package Securely: Please repackage the item(s) securely in the original packaging, if possible. Include a copy of your order confirmation or packing slip.
  4. Ship Your Return: Send your package to the address provided in your RMA instructions.
    Please note: Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong item shipped).
  5. Inspection & Processing: Once received at our studio, our team will inspect the returned items. Processing typically takes 3-5 business days after arrival.

Refund Timeline & Method

Upon approval of your return:

  • Timeline: Refunds will be issued to your original payment method within 7-10 business days after we have processed and approved the return.
  • Method: The refund will be issued back to the original form of payment (Visa, MasterCard, JCB, or PayPal). The timing for the refund to appear in your account may vary depending on your bank or payment processor.
  • Exchanges: For exchanges, we will ship the replacement item once the return is approved. Standard shipping charges apply for the new shipment.
  • Original Shipping Fees: Original shipping fees (Standard or Free Shipping) are non-refundable.

Return Request Email Template

To expedite your request, please copy and paste the template below into an email to [email protected] and fill in the bracketed information.

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Michaels Shop Customer Care,

I would like to request a [Return / Exchange] for an item from my order.

Order Number: [Please provide]

Date of Delivery: [Please provide]

Item(s) for Return/Exchange: [e.g., 1x Floral Stem – Peony, 1x Clay Pot]

Reason for Return/Exchange: [Please provide details]

I have read and understand the policy regarding non-returnable items.

My preferred resolution is:
[ ] Refund to original payment method
[ ] Exchange for: [Please specify desired item and variant, if applicable]

Please send me the RMA number and return instructions.

Thank you,
[Your Full Name] [Your Email Address] [Your Phone Number – Optional]

Need Help? We’re Here for You.

Our dedicated customer care team, inspired by the same passion that goes into selecting our Floral Stems, Bushes & Picks, is ready to assist you with any questions about shipping, returns, or your order.

Email: [email protected]
Postal Address for Correspondence:
Michaels Shop
Attn: Returns Department
2848 Harrison Street
San Francisco, US 94143

Please allow 1-2 business days for a response.