Privacy Policy

Inspired by nature, crafted for you.

Welcome to Michaels Shop. Just as we meticulously curate each Artificial Tree, Dried Floral arrangement, and piece of Floral Supply to bring enduring beauty into your space, we are equally dedicated to protecting the personal information you entrust to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website, silkbushes.com, and make purchases from our global community of creative souls.

We believe in transparency and trust, ensuring you can focus on designing, decorating, and dreaming with complete confidence. Your privacy is a cornerstone of our commitment to you.

1. Information We Collect

To provide you with a seamless and secure creative shopping experience, we collect information that you provide directly and through automated technologies:

• Personal Identifiers: Name, billing and shipping address, email address, and phone number when you place an order or create an account.
• Payment Information: Payment method details (e.g., credit card type, last four digits, PayPal email). Please note, all sensitive payment details are processed directly by our secure, PCI-compliant payment gateways and are not stored on our servers.
• Transaction Data: Details about the products you purchase (such as Floral Stems, Bushes & Picks, or Floor Vases), order history, and shipping information.
• Technical & Usage Data: IP address, browser type, device information, pages you view on our site (from browsing Artificial Trees to exploring Floral Arrangements), and how you interact with our content.
• Communication Data: Records of your correspondence with our customer care team at [email protected].

2. How We Use Your Information

We use your information with the same care we apply to selecting our botanicals—purposefully and thoughtfully:

• To process and fulfill your orders for Clay Pots & Saucers, Dried Floral, or any of our curated products, including payment processing, shipping, and sending order confirmations.
• To provide customer support and respond to your inquiries.
• To improve our website, product offerings, and your overall shopping experience.
• To send you relevant information about products, promotions, or creative inspiration, but only if you have opted in to receive such communications. You may opt-out at any time.
• To prevent fraud, enhance security, and comply with legal obligations.

3. Sharing and Disclosure of Information

We treat your personal data as a private trust. We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your data only in the following circumstances:

• Service Providers: With trusted partners who perform essential services for us, such as payment processing (e.g., credit card companies, PayPal), shipping carriers, and IT infrastructure support. These partners are contractually bound to protect your data.
• Legal Compliance: If required to do so by law, or in response to a valid legal request (e.g., court order, government investigation).
• Business Transfers: In connection with a merger, sale of company assets, or acquisition, where customer information may be transferred as a business asset.

As we serve a global community, some of these partners may be located outside your country of residence.

4. Data Storage and Security

Your data’s security is as paramount to us as the quality of our Floral Foam and Craft Supplies. We implement a variety of technical and organizational measures designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

• We use industry-standard encryption (SSL) on our website, especially during the checkout process.
• Payment details are handled by secure, PCI-DSS compliant payment processors.
• We store personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.
• Our operations are based from our studio in San Francisco, but data may be processed and stored in secure facilities in other jurisdictions in compliance with applicable data protection laws.

5. Your Rights and Choices

You have certain rights regarding your personal information, which reflect our belief in putting you, the creative individual, in control:

• Access & Correction: You may request access to the personal data we hold about you and ask for corrections if it is inaccurate.
• Opt-Out of Marketing: You can unsubscribe from our promotional emails at any time by clicking the “unsubscribe” link in any email.
• Data Deletion: You may request the deletion of your personal data, subject to certain legal and contractual obligations we must fulfill (e.g., retaining transaction records for tax purposes).
• Do Not Track: Our website does not currently alter its data collection practices in response to “Do Not Track” signals from browsers.

To exercise these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

Like a delicate arrangement of Bowl & Vase Filler, our website uses “cookies” and similar technologies to create a functional and beautiful browsing experience. These small data files help us:

• Remember items in your shopping cart as you browse from Bundles & Bouquets to Decorative Filler.
• Understand how you use our site to improve its design and functionality.
• Provide a personalized experience, remembering your preferences.

You can control cookie settings through your browser. Disabling cookies may limit some functionalities of our website, such as adding products to your cart.

7. International Data Transfers

Michaels Shop proudly ships from San Francisco to creative hearts across the globe (with limited exceptions). Consequently, your data may be transferred to and processed in countries other than your own. We ensure such transfers are governed by appropriate safeguards, such as standard contractual clauses, to protect your data in accordance with this policy and applicable laws.

8. Children’s Privacy

Our website and products are intended for DIY enthusiasts, professional florists, and home decorators. We do not knowingly collect personal information from children under the age of 16. If you are a parent or guardian and believe your child has provided us with information, please contact us.

9. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised “Last Updated” date. We encourage you to review this page occasionally.